Studio Support

Stoneware support & care

Whether you have questions about our saturated glazes, shipping safety, or custom kiln runs, our Portland studio team is here to assist with every heavy-bottomed stoneware inquiry.

Our Guarantees

Safe transit, simple returns

We build our heavy-bottomed stoneware to last a lifetime, and we extend that same durability and care to our shipping and support policies.

Carbon-neutral shipping

Tactile satisfaction

Built for daily use

We pack our heavy-bottomed stoneware with extreme care using entirely recyclable paper pulp. If a piece ever arrives damaged, we replace it instantly.

Enjoy hassle-free returns within 30 days if your new thick-rimmed mug or bowl doesn't feel perfectly weighted or comfortable in your hands.

Our durable stoneware pieces are fully microwave and dishwasher safe. They are fired to high kiln temperatures for maximum daily-use chip resistance.

Direct Line

Drop our studio a line

Have a question about our bright glaze colors, custom corporate orders, or wholesale partnerships? Send us a message and we will get back to you within two business days.